I open up my Microsoft Word program to write a letter and a sign appears advising that my copy may not be genuine and to "click here". I do so and it routes me to the MS website. Long story shortened.....I contact tech support for some help. They are very prompt at replying. I have to send them my numbers off of the software I have, and he'll get back with me.
I bought that software and installed it about a year ago. I thought I had bought it from a reputable place. When I received it I was even more convinced that I had bought the authentic product; it had all the necessary paperwork and certificate of authenticity as well as a product key. I've been happily using it all this time, blissfully unaware.
I have a counterfeit copy and I'm LIVID. I bought this through eBay. I have no receipts to speak of. Its been long enough I can no longer find the transaction on eBay. I can find where my Paypal account paid them, but I can't find the actual transaction that states what the product was. MS claims they will replace the software if they are convinced I innocently bought it and its a convincing copy (doesn't look like someone whipped it up in 5 minutes). Oh....its that all right. Its an excellent copy....someone took some pains to make sure this looked authentic.
Just one more thing to think about. I will give them what I have and hope for the best. I'm not going to be optimistic. However I do have one major bitch. WHY did they wait so long to let me know it was counterfeit. If it was closer to the purchase date, this thief could have been caught....the listing was up on eBay for a while. They tell you things to look for that would alert you that it was counterfeit...like the hologram being pasted on instead of part of the disc. Well, how in the world are you supposed to view that before you buy it....you absolutely cannot....not even in a store where you personally go. You cannot open the package unless you purchase it. Once again.....bend over.....the consumer gets screwed. And in the meantime, my OFFICE software only functions with the bare bones features, which is not acceptable for what I do with it. Open Office is looking better all the time.